Terms of Service
Last updated: March 8, 2026
1. Acceptance of Terms
By accessing or using the EZconvy platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.
2. Description of Service
EZconvy provides a commuter transport platform connecting riders with drivers for daily commute services in Pakistan. The Service includes mobile and web applications for booking, tracking, and managing rides.
3. User Accounts
You must create an account to use certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and complete information during registration.
4. Rider Terms
As a rider, you agree to: (a) provide accurate pickup and destination information; (b) be at the designated pickup point on time; (c) treat drivers and fellow riders with respect; (d) pay all applicable fares promptly; (e) follow all safety guidelines.
5. Driver Terms
As a driver, you agree to: (a) maintain a valid driving license and vehicle registration; (b) keep your vehicle in safe operating condition; (c) follow designated routes and schedules; (d) treat riders with courtesy and respect; (e) comply with all traffic laws and regulations.
6. Payments & Billing
Fares are calculated based on routes, stops, and applicable pricing. Payment terms vary by organization and individual bookings. EZconvy reserves the right to modify pricing with reasonable notice.
7. Cancellation Policy
Riders may cancel bookings subject to the cancellation policy in effect at the time of booking. Repeated no-shows or late cancellations may result in account restrictions.
8. Safety & Conduct
All users must maintain appropriate conduct. EZconvy has zero tolerance for harassment, violence, or discrimination. Users violating safety standards may be permanently banned.
9. Limitation of Liability
EZconvy provides the platform on an "as is" basis. We are not liable for delays, route changes, or service interruptions beyond our reasonable control. Our total liability shall not exceed the fees paid by you in the preceding 12 months.
10. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance. We will notify users of material changes via email or in-app notification.
11. Contact
For questions about these Terms, contact us at ezconvy@gmail.com.