Privacy Policy
Last updated: March 8, 2026
1. Information We Collect
We collect information you provide directly: name, email, phone number, and CNIC (for drivers). We also collect usage data including ride history, location data during active rides, device information, and app usage patterns.
2. How We Use Your Information
We use your information to: (a) provide and improve the Service; (b) match riders with routes and drivers; (c) process payments; (d) communicate about rides, updates, and promotions; (e) ensure safety and security; (f) comply with legal obligations.
3. Location Data
We collect location data when you use the app for ride tracking and route optimization. Riders' location is collected only during active ride sessions. Drivers' location is collected during active shifts. You can disable location services in your device settings, but this may limit functionality.
4. Data Sharing
We share your information with: (a) drivers/riders as needed to facilitate rides (name and pickup location); (b) organization administrators for corporate accounts; (c) service providers who assist our operations; (d) law enforcement when required by law.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Ride history is retained for billing and safety purposes. You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to: (a) access your personal data; (b) correct inaccurate data; (c) request deletion of your data; (d) export your data; (e) opt out of marketing communications. Contact us to exercise these rights.
8. Cookies & Tracking
We use essential cookies for authentication and session management. We may use analytics tools to understand app usage patterns. You can manage cookie preferences in your browser settings.
9. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.
11. Contact Us
For privacy-related questions or requests, contact us at ezconvy@gmail.com.